Return & Refund Policy

At Quadralis, we believe shopping should be effortless and risk-free. Every product goes through strict quality checks before dispatch, but if something isn’t right, we’re here to make it right — quickly and fairly.

Easy Returns

We offer a simple and hassle-free return process.

You can request a return if:

The product is unused, unwashed, and in original condition

All tags, packaging, and accessories are intact

Returns are not accepted for:

Used or damaged items (not caused during delivery)

Products without original packaging

Items marked as non-returnable

Damaged, Defective, or Wrong Product

If you receive a product that is:

Damaged

Defective

Incorrect

Please inform us within 48 hours of delivery.

To process such requests, customers must share:

Order ID

Clear photos/videos of the issue

A complete unboxing video

Important Condition for Refunds & Replacements

To request a refund or replacement for a damaged, defective, or incorrect product, a clear and continuous unboxing video is mandatory.

The video must clearly show:

The sealed package before opening

The complete unboxing process

The visible damage, defect, or incorrect item upon opening

Requests raised without a proper unboxing video may not be eligible for refund or replacement.

Once verified, we will arrange a replacement or full refund at no extra cost.

Refunds

All returned products go through a quality inspection once received

Approved refunds are processed within 5–7 business days

The refund amount will be credited to your original payment method

Exchange

Exchanges are available based on product availability

If the requested item is unavailable, a refund will be issued

Return Shipping

For damaged, defective, or incorrect items: We cover the return shipping cost

For other eligible returns: A minimal return shipping fee may apply

How to Request a Return

Initiating a return is quick and simple:

Email us at info@quadrails.in

Share your order number and reason for return

Attach relevant images/videos (if applicable)

Our support team will guide you through the next steps.

Important Notes

Requests raised after the defined timeline may not be accepted

Each return request is handled with fairness and care

Quadralis reserves the right to approve or reject returns after inspection

Refunds/replacements for transit damage or wrong items are subject to successful verification through the mandatory unboxing video